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If you're having trouble with our system recognizing your GLO+ membership or applying your store credit, don’t worry! First, double-check that you’re using the correct email address associated with your membership. If the issue persists, reach out to

What if the system doesn’t recognize my account, and my store credit isn’t applying?

GLO+ Membership

Where do you ship?

Do you ship internationally?

Do you ship to AFO/FPO addresses?

Do you ship to PO Boxes?

How long is shipping?

What is Navidium Shipping Protection?

Once I place an order, can I change the delivery address?

Where is my package?

What if my order was undeliverable?

What if my items arrived damaged?

What if items are missing from my shipment?

What if I received the wrong item?

My order has no movement for 7 business days from your warehouse.

My order has been in transit for 7 business days and hasn’t moved.

My order was marked "returned to sender."

Tracking & Shipping

How do I know if my order was placed successfully?

Can I cancel or modify an order once it has been placed?

What payment methods do you accept?

How can I create an account with Glo Melanin?

I can't log in to my account. What should I do?

Updating Your Account Information:

Can I apply a discount code after placing an order?

How can I view my order history?

Do you offer a subscription service?

Why am I being charged $14.99 automatically?

Orders, Payments, and Billing

Do you allow refunds or exchanges?

What is the 30-Day Money-Back Guarantee?

Return Policies

How do I sign up for your newsletter?

Can I refer a friend/family to Glo Melanin?

Can more than one promotional code be used in an order?

The discount code is not working. What should I do?

Promotions

What is GLO+ Membership?

How does the membership work?

When do I get charged?

How can I use my store credit?

Can I use store credit with any payment method?

Can I use store credit for sale items?

How can I track my store credit balance?

How do I pause, skip, or cancel my membership?

What happens to my store credit if I cancel my membership?

Is the monthly store credit refundable?

How do I change my payment method?

What happens if my payment fails?

What if I can't log in to my account?

What if I forgot I have the membership and already placed an order?

Can I buy without a membership?

GLO+ Membership Terms and Conditions

Are your products cruelty-free?

Are your products gluten-free?

Are your products safe to use while pregnant or breastfeeding?

What is the shelf life of your products and how should I store them?

How long does it take to see results?

Can men use this too?

Are Glo Melanin products suitable for all skin tones, or are they specifically designed for melanin-rich skin?

Are your products suitable for sensitive skin?

How can I maintain my results after using Glo Melanin products?

Will your products stain my bathtub or skin since they contain turmeric?

Products & Ingredients

What if the system doesn’t recognize my account, and my store credit isn’t applying?Updated a month ago