Tracking & Shipping

Track your order and get updates with ease—your glow is on the way!

Where do you ship?

We currently ship only within the United States.

Do you ship internationally?

At the moment, we only ship within the US, but stay tuned—we’re exploring international shipping options for the future! 🌎✨

Do you ship to AFO/FPO addresses?

Yes, we do ship to AFO/FPO addresses. Please expect a slightly longer delivery time.

Do you ship to PO Boxes?

Yes, we can ship to PO Boxes without any issues.

How long is shipping?

Once your order is placed, we have a 3-5 business day processing time before your items are dispatched. After that, the delivery timeline is 3-5 business days for standard shipping and 2-4 business days for Priority Shipping.

What is Navidium Shipping Protection?

Navidium Shipping Protection is an optional service that protects your order against theft, or loss during shipping. If anything happens to your package, we’ll work with you to provide a reshipment or replacement as long as you’ve opted for this prot

Once I place an order, can I change the delivery address?

If you need to alter the shipping address for an existing order, please contact our team as quickly as possible with the correct shipping address. We will do our best to accommodate your request. However, once an order has been fulfilled and tracking

Where is my package?

After your order is fulfilled, you will receive an email with tracking information. Please check your junk/spam folder if you haven't received it. You can track your package via the UPS or USPS tracking page with the tracking number provided.Missing

What if my order was undeliverable?

If your package is undeliverable, we’ll need you to get in touch with us at [email protected], and we’ll help you resolve the issue.

What if my items arrived damaged?

We want your products to reach you in perfect condition. If anything arrives damaged, please take a photo of the damaged items and the packing slip and send them to us. We’ll help you with a reshipment or replacement.

What if items are missing from my shipment?

If you notice that items are missing from your shipment, please send us a photo of what you did receive, along with the packing slip, so we can assist you with a reshipment or replacement.

What if I received the wrong item?

If you received the wrong item, please let us know right away. Take a photo of the incorrect item and the packing slip, and send it to us so we can proceed with a reshipment or replacement.

My order has no movement for 7 business days from your warehouse.

Orders typically have a processing time of 3-5 business days before they are shipped. If your order shows no movement for 7 business days from our warehouse, please contact us immediately. We’ll notify our fulfillment team to expedite the dispatch of

My order has been in transit for 7 business days and hasn’t moved.

If your order has remained in the same location for 7 business days, it’s likely lost in transit. Don’t worry! Reach out to us, and we’ll process a reshipment for you. If your original order eventually gets delivered, you are welcome to keep it as a

My order was marked "returned to sender."

If your package is marked as "returned to sender," it could be due to one of the following reasons:. Please contact us to resolve the issue. We can either: